FAQs

You've Got Q's. We've got A's.

We realize that questions may come up at various points during your shopping experience. Take a look at our Frequently Asked Questions and reach out to us if you can’t find what you’re looking for. Our Store Policies (which you can find here) page might help you out as well! We encourage everyone planning to place an order to read through the FAQs and our Store Policies.
Again, reach out to us if you have any questions that you can't find an answer for here!

Happy shopping!

Returns, Refunds, and Exchanges

What's your return policy?

We don't currently accept returns or exchanges for reasons such as buyer's remorse, customer changed their mind, wrong size ordered, etc. However, if you received the wrong item or an item that's damaged, please reach out to us at THIS EMAIL ADDRESS and we will get you taken care of.

Do you offer refunds?

Refunds are only offered to customers who have recieved the wrong items or damage items. If either of these situations apply to you, please reach out to us at THIS EMAIL ADDRESS with photos of the wrong or damaged items and we will get your order sorted out for you.

Can I exchange an item for a different color or size?

At this time we do not offer exchanges. If you're not sure what size would be best, check out our sizing charts, which you'll find in the product photos for each item. Though it is rare, it is possible that an item you ordered was mislabeled. If you believe that is the case, please let us know by contacting us at THIS EMAIL ADDRESS within one week (that's seven calendar days) of receiving your order. Be sure to include your order number and photos of the item you believe to be mislabeled, and we'll send you a replacement.

Can I return the item(s) I purchased?
We do not accept returns at this time.
We encourge everyone to check out our sizing charts for clothing so that they can make the best decision possible about the needed size. Each garment on our site includes a size chart for that item in the product photos. If you find an item you are interested in that is missing a size chart, please let us know and we will be happy to locate and provide that for you.

You can see Chunky Lemon's full retun policy here.

Orders

I just placed an order and I decided I don't want it. Can I cancel it?

Because orders are quickly sent to our production partners, unfortunately once an order has been submitted, the order itself cannot be modified or cancelled.

I need to change the shipping address on my order.
(or) I entered the wrong shipping address. What should I do?

We strongly encourage everyone to double-check all information, especially shipping addresses, when placiang an order.

We can only update the shipping address on your order as long as your order is in the fulfillment phase. Once it has entered "shipping", it can no longer be updated or corrected.

Reach out to us as soon as possible at THIS EMAIL ADDRESS to let us know that you would like to update your shipping address. Be sure to include your order number and the address you'd like the order shipped to.

I received the wrong item / a damaged product? What should I do?

We're so sorry to hear your order did not arrive in the way you expected it to. To help us resolve this as quickly as possible for you, please email us at THIS EMAIL ADDRESS within one week (that's seven calendar days) of receiving your order. In this email you'll need to include photos of the damaged or incorrect item, your order number, and any other details you may have about your order. We'll get back to you as soon as possible with a resolution.

Shipping and Delivery

When will I get my order?

It usually takes 2-5 days for our production partners to fulfill an order, after which it's shipped out. Shipping time depends on your location but generally takes 3-10 business days.
Also, during busy seasons (such as the Holidays - between Thanksgiving and New Year's Day) it takes longer to fulfill orders. We highly recommend ordering early during these busy seasons to ensure guaranteed delivery by the desired holiday.

Where does my order ship from?
We work with production partners around the United States, so your order will ship from the location that makes the most sense logistically. In other words, locations vary, and your order will come from the place that makes the most sense for the item you ordered, and your geographic location. Also, if you ordered multiple items, they may not ship from the same location, so they may arrive in seperate packges, and at different times, etc.

How do I track my order?

You'll recieve a tracking number and link to track your order via email when your order ships. If you have questions about tracking your order, please contact us at THIS EMAIL ADDRESS and we will assist you.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

Check your shipping confirmation email for any mistakes in the delivery address.
Check with your local post office to see if they have your package. If your order shipped with a different carrier, such as FedEx or DHL, you will need to check with their local hub to see if they have your package. If you are unsure of which carrier your order shipped through, please reach out to us and we will help you figure that out.
Check with your neighbors in case the courier has left the package with them.
If you live in an apartment or other multi-household community, check to see if the package was delivered to the office, front desk, or a package pick-up locker.

If the shipping address is correct, and the package wasn't left at your neighbor's, or the carrier doesn't have it, reach out to us at THIS EMAIL ADDRESS with your order number and we will help you find your order.

If you did find a mistake in the shipping address, we can send a replacement order, but you will be charged an additional shipping charge. This is why we encourage everyone to double-check all of their info when placing an order.

My tracking number says my package was delivered but I do not have it. What should I do?
If you have opted to receive text or email updates from a carrier about package delivery, and you have received a notification that your package was delivered, we encourage you to collect your package as soon as possible to prevent possible theft of your package.

Before getting in touch with us about a missing package, please help us out by doing the following:

Check your shipping confirmation email to check for any errors or mistakes in the delivery address.
Check with your neighbors to see if the carrier left the package with them.
If you live in an apartment, or other multi-household community, please check with the front desk or office to see if the package was left with there.

If the tracking number for your order shows that your package was delivered, we are only able to provide a replacement order at your expense. Before processing a replacement order, we will contact you to verify the shipping address to prevent mis-delivery from happening again.